Support area - AfalinaSoft.com

For registered users:

• Free technical support by email.
• Patches, fixes, extended help and other related information.
• Attention. When contacting our Support Service, make sure you use the same email address that you used while purchasing our products otherwise our automated support email software will not be able to recognize you as a registered user. This may result in slowed replies. Please notify us whenever you change your email address.

For unregistered users:

• Limited technical support by email.
• Response time - 5 business days.

If you run into a problem, make sure you are using the newest version of the product and check the following sources to see if your problem/question has already been addressed: Readme.txt and whatsnew.txt files in the installation directory,
Office Add-in Express "How to" page, XL Report (VCL): Tips & Tricks page,

If you do not find an answer in these sources and upgrading to the newest version gives nothing, FREE email support is available. In order for us to give you a quick and accurate solution it is necessary that you supply us with some standard information. Please include:

• the problem, and how it can be reproduced (if applicable);
• the product name and version number;
• your Operating system (95, 98, 2000, ME, XP or NT) and localization;
• if applicable: Microsoft Excel version, localization, and service packs that you have installed (Help|About menu);
• your development tool, its version and build number (Help|About menu);
• any other information you think may be helpful.

Have a question?

Please send your question to our Support Team:

E-Mail Addresses

• XL Report.NET support:   support@xl-report.com
  
• XL Report.R/3 support:   support@xl-report.com
  
• Active XL Report support:   support@xl-report.com
  
• XL Report support:   support@xl-report.com
  
• Office Add-in Express support:   addinxp@afalinasoft.com
  
• Flat Controls support:   flatcontrols-support@afalinasoft.com
• Backup Watcher for MySQL support:   support@dswsoft.com
  
• XL Report Builder support:   support@dswsoft.com